SPECIALIST – Insurance Claims (Spanish)

Excellent opportunity for someone to use their lingual and customer service skills to deal with insurance claims in an international customer oriented environment. It is a great opportunity to advance your professional career in the global insurance company.

• Handling and settlement of various insurance claims in a cost effective and timely manner
• Accepting or denying a claim based on all documentation received
• Contacting customers and other parties (i.e. employer, claimants, third parties such as medical providers, repair centres, etc.)
• Utilizing diary system pro-actively resolve outstanding issues and ensure timely processing and closure of claims
• Ensuring that full and relevant data received via telephone, post, fax or e-mail is recorded accurately
• Taking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition
• Ensuring that unit’s key performance targets are met

• Work experience in a Call/ Operations/Shared Service Centre is preferred but not essential
• Excellent Spanish language skills is a must
• English or Lithuanian language is required
• Ability to identify the appropriate solution from a range of options whilst holding conversations with customers
• Effective communication - verbally and in writing
• Ability to organise and prioritise own workload effectively
• A strong team player with ability to share workload, advice and experience within a team

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
• Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to lz(eta)afr.lt with subject “Specialist – Insurance Claims (Spanish)”.
We advise you not to wait until the deadline of the advertisement as we are already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.
Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment)