Summer Job! Become a Customer Service Representative

We're looking for an English-speaking Customer Service Specialist to join Transcom – a global community of customer experience experts! At Transcom, we're curious, driven, and passionate about delivering outstanding service for the world's most beloved brands. If you're eager to grow, learn, and take your career to the next level – apply now and start your journey with us!

• Start working and training full-time from June 2nd to 6th, 11:00 AM - 7:30 PM, and after the first week of training, choose the most suitable type of employment (full-time, 0.8, 0.75, 0.5);
• Opportunity to choose work type: office or hybrid;
• 5 days of paid training in our Kaunas office (R. Kalantos st. 32), where you'll get fully prepared for your role;
• Diverse schedule, department working hours I - VII, 11:00 to 00:00 (evenings and weekends are the most common shifts);
• A fixed-term contract ending on September 1, 2025;
• Endless career growth opportunities – 90% of our team leaders and managers started in customer service;;
• Continuous development through our internal learning platforms or external training;
• Corporate, sports and social responsibility events;
• Free coffee and relaxation areas where you can unwind during breaks;
• Internal competitions with various prizes – from company merchandise and gift vouchers to fully paid vacations abroad!
• Access to the perks.lt platform;
• Salary: €1083-1173 gross/month. Salary is provided for full-time and daytime work. During the training period, a minimum hourly wage applies.

Join us as a Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Represent one of the sustainable ferry transportation companies and immerse yourself in a sea voyage;
• Provide information after ticket purchase, assist with order modifications, engage in additional service sales, and respond to inquiries;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support.

What Life at Transcom is like!

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and

supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

Once you apply, you will receive tests via email that you'll need to complete in order to continue with the recruitment process. Candidates who successfully pass the tests will be invited for an interview with our recruitment specialists, followed by a final meeting with the team leader to discuss the position, responsibilities, and company operations.