Supervisor - Client Services, Private Assets

Client Service Level Management

• Maintain effective communication with clients’ service providers and vendors, including regular check-ins, progress tracking, and issue escalation as required.
• Coordinate the establishment and management of SLAs, and collaborate with relevant departments to produce and circulate KPI reports and associated action plans.
• Support the resolution of client queries and service issues by coordinating investigations, providing timely updates, and identifying operational risks for remediation.
• Coordinate client visits, including scheduling, agenda preparation, and confirmation of attendees and logistics.

Sales / Client Integration

• Initiate client onboarding and ensure completion and submission of required onboarding documentation and forms in accordance with internal procedures and regulatory requirements.
• Prepare Client Service decks and supporting materials for new client pitches, ensuring accuracy, consistency, and alignment to the proposed service model.
• Liaise with Citco operations teams to obtain and validate required data inputs for the preparation of fee proposals.
• Maintain a strong working knowledge of Citco’s full-service offering to support client discussions and effective internal coordination.

• Strong written and verbal communication skills.
• Project management skills with attention to detail and proven ability to multi-task.
• Proficiency in Microsoft Office tools.
• You are proactive, highly organised and have exceptional communication skills.
• You have experience working with large, complex client relationships.
• You are a strong, independent, critical thinker.
• You are a team player striving for efficient collaboration
• You are positive, accountable, and demonstrate a continuous improvement mindset.

• Your well-being is of paramount importance to us, and central to our success.
• We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
• Ask us about specific benefits in your location.