Supervisor, Digital Review Team (Maternity cover)

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

• Lead and support the fraud monitoring team, driving performance through coaching, mentoring, and leading by example.
• Support change implementation, strengthen team engagement, and foster a high-performing and resilient team culture.
• Support team in monitoring and analyzing digital transaction activity to identify potential fraudulent patterns and suspicious behavior.
• Conduct detailed reviews of transaction and customer data to connect unidentified transactions and accounts to known fraudulent activity;contact customers when necessary to validate suspicious transactions and minimize fraud losses.
• Assess emerging fraud trends and recommend risk rule enhancements to strengthen fraud prevention controls.
• Drive continuous improvement of fraud monitoring reports, tools, processes, and operational practices to enhance detection capabilities, efficiency, and overall team performance.
• Create, maintain, and enhance daily transaction monitoring tools and reporting mechanisms.
• Collaborate with other Risk Supervisors and Stakeholders to ensure consistent application of best practices across teams.
• Ensure Standard Operating Procedures (SOPs) are followed, maintained, and updated by team members and relevant departments.
• Produce regular reports and analysis to support business decision-making and fraud risk management.
• Manage operational escalations and support resolution of complex issues.
• Manage multiple priorities in a fast-paced environment while maintaining high service and quality standards.

• Bachelor’s degree preferred; equivalent professional experience will also be considered.
• Previous leadership experience, ideally within fraud prevention, payments, banking, financial services, or risk operations.
• Strong analytical mindset with the ability to assess risk, identify trends, and make confident decisions.
• Proven ability to inspire teams, drive performance, and deliver results in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Self-motivated, adaptable, and comfortable managing multiple priorities under pressure.
• Fluent in English, both written and spoken.
• Comfortable working a standard Monday–Friday schedule (8:00 AM–5:00 PM), with occasional support required during Bank Holidays.

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 2,562 – 3,758 EUR.
• This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance.