Job Description

In this unique global role, we’ll be looking to you to lead a team responsible for one of the settlement functions.

Ensuring workload and resource allocation, priority setting, and escalated issues are handled correctly by the team.
Monitoring performance metrics, identifying areas for improvement, and ensuring necessary changes are implemented to meet all KPIs.
Ensuring transaction adjustments to partners and reconciliation processes are managed correctly by the team.
Conducting regular reviews and confirmations to ensure team processes are compliant and efficient.
Overseeing the initiation and coordination of improvement initiatives and representing settlement operations in relevant projects and initiatives.
Ensuring financial information provided for accounting and audit purposes are accurate and timely.
Facilitating communication and collaboration between business operations and support departments such as Accounting, Care and Technical teams.
Fostering a culture of continuous learning and development, ensuring opportunities for professional growth and skill enhancement are provided.

Requirements

3-5 years of Experience in Payment, Accounts Receivables, Accounts Payable or Settlement Operations area.
English required, written and verbal.
Sound communication, problem-solving, and training skills.
Comfortable working in a fast-paced, highly structured, deadline-driven environment.
Customer-orientated approach.

Nice to have

This specific role is eligible to receive conditional Portuguese language allowance
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program