Team Lead of Trust & Safety Operations

As our new Team Lead of Trust & Safety Operations, you’ll be directly responsible for the growth and development of your team members working with content moderation and appeals. We’re looking for someone to successfully achieve our ultimate goal of making Vinted’s community feel well taken care of.

You’ll be a role model for your team, demonstrating your core values and excellent communication skills, as well as being an expert in providing member support of the highest quality. You’ll be reporting to the Manager of Trust & Safety Operations and working alongside other Team Leads. By driving operational excellence in your own team, you’ll be directly contributing to the mission of the whole Community Support department.

In this position, you’ll

• Align the team on clear objectives, track progress through regular 1:1s, and provide timely, actionable feedback to support performance and growth
• Ensure effective collaboration framework with internal and external stakeholders on multi-team projects
• Focus on the professional and personal growth of your team, including conducting performance and compensation reviews.
• Build and maintain a team of people who trust each other, are not afraid of conflict, are committed and accountable, and cares about results.
• Implement TSO strategic directions
• Identify and make improvements to our operations and processes
• Take ownership of achieving the set service quality targets

• Experience in a leadership role or a proven track record of growth towards a leadership role
• Possess excellent organisational and time management abilities
• Demonstrate strong communication skills.
• Result and people-oriented
• Quick learner and thinker
• You cope well with uncertainty
• Excellent spoken and written English (verbal and written B2-C1 level)
• Strong critical thinking and decision-making abilities
• Enjoys fostering a healthy, collaborative, and inspiring environment
• Operates on empathy, honesty, and respect

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast