2022-07-29 11:26:48
2023-02-22 15:25:07

TEAM LEADER – Insurance Claims (Portuguese)

CVMarket.lt klientas
Žiūrėti skelbimus

Job Description

Purpose of the role is to lead a team of insurance claims specialists, who are responsible for setting up claims across all lines of business for multiple countries along with settlement of one touch claims within 2 hours. Function also includes the responsibility to ensure the performance is timely and efficient within the quality standards.
This is an excellent opportunity for someone to apply their lingual and leadership skills in a customer oriented environment and advance your professional career with global market leader.

Evaluate and measure timeliness and quality of claims intake processes, ensuring acknowledgement of all claims within 2 hours, segmenting the claims into the correct claims office and providing the appropriate guidance to customers
Identify development opportunities within the team and provide appropriate training and mentoring
Ensure team’s understanding and importance of achieving goals and critical objectives
Provide updates and direction to team regarding results versus objectives to ensure continuous focus is maintained to achieve desired performance levels
Create and foster a service focused environment
Plan and manage workload, performance management, development and staffing
Escalate and consult with regional leadership decisions that may have a broader impact on the relationship with the client


Experience as a Supervisor/Manager for a team in a Call/ Operations/Shared Service Centre
Experience in performance reviews, performance improvement initiatives
Organizational skills with ability to plan, organize and delegate effectively in a fast paced environment
Excellent Portuguese language skills is a must
English or Lithuanian language is required
Ability to build a team atmosphere that promotes excellent customer service culture
Ability to communicate information clearly and concisely - verbally and in writing
Computer proficiency

Company offers

Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to lz(eta)afr.lt with subject “TEAM LEADER – Insurance Claims (Portuguese)”.
We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.
Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment)