Job Description

• Answer customers’ technical inquiries


• Remotely monitor our customer’s events.


• Provide technical support to our customers and interpreters during events.


• Take part in developing existing and new custom technical solutions.


• Provide trainings to our colleagues, customers and interpreters on how to use our software.


• Help us to onboard new customers.

Requirements

• Proven working experience in IT technical support field.


• Orientation towards finding a solution for every possible situation.


• Advanced knowledge of computer networks, Windows and Mac operating systems.


• Experience in technical audio and video support would be an advantage.


• Speaking, writing and reading in English on a technical proficiency level.


• Ability to work shifts.


• Ability to work weekends, when necessary (planned in advance)


• IT Service Desk/Help Desk experience preferred.


• Understanding that positive customer experience is the key to company’s success.

Company offers

• Exciting fast-paced global environment (hey, company is shifting the global market!)


• Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)


• An awesome international team to work with and the chance to bring our exciting technologies to the market.