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Joboffer number #516945

Technical Customer Support Manager

CV Market client
Vilnius
Job ad expired!

Job Description

  • Answer customers’ technical inquiries

  • Remotely monitor our customer’s events.

  • Provide technical support to our customers and interpreters during events.

  • Take part in developing existing and new custom technical solutions.

  • Provide trainings to our colleagues, customers and interpreters on how to use our software.

  • Help us to onboard new customers.


Requirements

  • Proven working experience in IT technical support field.

  • Orientation towards finding a solution for every possible situation.

  • Advanced knowledge of computer networks, Windows and Mac operating systems.

  • Experience in technical audio and video support would be an advantage.

  • Speaking, writing and reading in English on a technical proficiency level.

  • Ability to work shifts.

  • Ability to work weekends, when necessary (planned in advance)

  • IT Service Desk/Help Desk experience preferred.

  • Understanding that positive customer experience is the key to company’s success.


Company offers

  • Exciting fast-paced global environment (hey, company is shifting the global market!)

  • Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)

  • An awesome international team to work with and the chance to bring our exciting technologies to the market.


Darbo skelbimo numeris
#516945
Jūs kandidatuojate į:
Technical Customer Support Manager
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