Technical Customer Support Specialist (Day Shift)

Your day-to-day:

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

• Excellent communication skills in English and Lithuanian
• Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model
• Energy to move mountains together with your team
• Empathy and understanding - basically showing clients how important they are!
• That you are looking for a real opportunity to grow
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
• Vast internal & external learning resources
• Guilds, communities & 500+ professionals by your side
• Tesonet network & knowledge sharing
• Yearly workation
• Year-round internal & Tesonet community events
• Team building budget
• Cyber City office perks
• Hybrid work (3 office days/ 2 WFH) & WFA options
• Latest tools, gadgets & tech stack
• Extra days off
• Special Tesonet product deals
• Private health insurance
• 24/7 gym
• Physical well-being specialists
• Psychologist/psychotherapist sessions
• Inclusive family-related time-off policy