Technical Customer Support Specialist (Day Shift)

Your day-to-day:

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

• Excellent communication skills in English and Lithuanian
• Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model
• Energy to move mountains together with your team
• Empathy and understanding - basically showing clients how important they are!
• That you are looking for a real opportunity to grow
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
• To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.