2022-07-29 11:26:48

Technical Support Representative (Dutch)

CVMarket.lt klientas
1400 - 1900 €/m Gross

Job Description

Due to expansion Dexcom is establishing a new customer support team in Vilnius, Lithuania. As a Technical Support Representative you will interact with patients, parents, caretakers for people who use Dexcom products.  Your assistance and empathy will give the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way.  Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment or feature is defective (inoperable) and help resolve issues related to the product.

Requirements

  • Fluent in English and Dutch
  • Customer focus and empathy - you enjoy talking to customers, listening to their needs and finding solutions to their queries
  • Strong verbal and written communication skills and excellent phone manner
  • Problem solving skills by working independently and in collaboration with other teams
  • Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions and safety rules
  • Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
  • Knowledge of Windows/Mac OS operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox would be an advantage.
  • Previous experience in Customer Support would be a big advantage.

Company offers

  • An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes
  • Focus on your long-term career
  • Access to best in class training and development programmes
  • Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment
  • Attractive benefits including performance-based bonus, health, accident, life insurance, private pension, team events and more