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Joboffer number #403975

Technical Support Specialist

CV Market client
Vilnius
Job ad expired!

Job Description

Job functions (technical support for 10 employees :

  • Support in software installation on Mac OS X and Windows computers.
  • Support in initial network settings for remote work (VPN, RDP etc.)
  • Support in external services connection issues (SMS providers, Mail servers, telegram etc)
  • Basic support in Macrobank system issues (access problems, errors, warnings, etc) and communications with support team.
  • Basic support in Web services issues (access problems, errors, warnings, etc) and communications with support team.
  • Make notes for all new issues for future usage as reference by operators and L1 customer support managers.

 

Job schedule (part time work):

  • To be accessible 9am – 6 pm on working days by phone and messengers.
  • Handling tasks within 15 min.
  • Total maximal support time - 20h a week.
  • Average estimate monthly support time – 2h a day
  • Average self learning time (all internal systems) – 2h a day


Requirements

Windows and Mac OS X workstations administration (local and remote)

  • Basic network administration
  • Microsoft and Open Office suite support
  • VPN services administration
  • Good knowledge in office equipment hardware and basic diagnostics
  • Basic knowledge in financial and accounting systems
  • Basic knowledge in HTML/ Web services
  • Russian and English written and spoken intermediate level
  • Any software development and testing background will be a plus


Company offers

  • Competitive salary
  • Business trips
  • An optimal environment for your professional involvement and growth


Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Darbo skelbimo numeris
#403975
Jūs kandidatuojate į:
Technical Support Specialist
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