Travel Manager

• Managing online bookings made through the website (changes, refunds etc.);

 • Arrange & issue EMD’s for extra baggage, seat reservations etc.;

• Processing automated ticket refunds (e.g. cancellations) through BSP or GDS;

• Monitor queues and work alongside schedule changes;

• Respond to business customers and 1st line agents in a timely manner for any inquires;

• Other duties as assigned.

• Experience and knowledge of at least 1 GDS systems (Sabre or Galileo would be as advantage);

• Understanding the main aspects of ticketing/changing rules;

• Excellent communication skills, both oral and written;

• Fluency in English;

• Highly organized and punctual;

• Strong PC skills;

• Ability to execute tasks quickly and precisely;