Vendor Operations Support Specialist

As a Vendor Operations Support Specialist, you will play a critical role in managing and optimizing the vendor operations workflow by leveraging your technical skills. You’ll be responsible for handling various tasks, primarily focused on CS vendor access management and technical issues solving, contributing to processes optimisation and automation, ensuring seamless and efficient vendor management processes. You’ll report to the Vendor Risk & Audit Manager and as part of the Vendor Management team, you’ll act as a central point of contact for Vendor Performance Specialists and Vendor Management Leads. Your contributions will directly influence the problem-solving strategies for both current and future processes, driving improvements and alignment across teams.

• Be responsible for vendor teams’ access management to applicable systems and solve any issues related to account setup in collaboration with relevant stakeholders
• Assist the Vendor Management team with the maintenance of internal technical tools
• Analyse current Vendor Management administrative processes and identify areas for improvement; work closely within VOSS team and relevant stakeholders to implement identified process improvements and automations
• Maintain and improve processes for managing documents related to ever-expanding partner teams and implement them accordingly. Contribute to new vendor/team onboarding. Build various automations and workflows to reduce manual effort and errors
• Ensure all owned process guidelines are in place for Vendor and internal teams (e.g., charts, handbooks, and workflows)
• Perform internal tools access audits and identify areas for improvement
• Collaborate with relevant stakeholders to ensure alignment on access management issues
• Collaborate with vendor teams to ensure a smooth access management process and effectively solve any occurring technical issues
• Assist in financial management tasks related to invoicing, cost tracking

• Proficient in using advanced Excel and/or Google Sheets, utilising these tools to gain insights and make informed decisions from data
• You are a natural problem solver with a keen eye for detail
• Time and priority management skills, ensuring you are always organized and focused are among your key strengths
• Thrive in dynamic, fast-paced environments
• Adeptly manage multiple tasks while independently making quick, informed decisions
• Excellent communication skills in spoken and written English (level C1/C2)

Nice to have

• Advantage: Experience with BI tools, Google Workspace programs (e.g. GSheets), Jira, Slack
• Advantage: Experience in vendor management, operation support and / or customer support, technical support, access management, issues solving or similar

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast