Visa Center Customer Service Specialist

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

The purpose of the role is to facilitate the VISA application process and handle front office & back-office operations conducted at the respective Visa Application Centers.

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to install a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

Areas of responsibility will include:

• Processing VISA applications and data entry
• Collection and scrutiny of documents and passports at the Application Centre
• Handover of Passports to the specific client governments.
• Handover of passports to Courier/Applicants
• Handling of postal applications
• Handling customer queries in person, by email and on the telephone
• Fee collection and cash handling
• Preparing reports for day-to-day transactions
• Facilitate requests for asylum appointments.

• Excellent written & verbal communication skills
• English and Lithuanian - verbal and written;
• Good knowledge of Microsoft Office packages
• A good attention to accuracy and detail
• A proactive can-do attitude
• Flexibility

This is a full-time position, 40 hours per week, with a standard schedule of 8 hours per day, Monday to Friday, based at our Vilnius office. The role is offered on an initial 12-month contract, with the possibility of extension and transition to a permanent position. The gross monthly salary is 2000 EUR.