Big Data Support Analyst

STRATEGIC STAFFING SOLUTIONS INTERNATIONAL (S3I) client – Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and more than 250,000 employees, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

In February this year, Cognizant entered into a strategic partnership with Storebrand and became a majority shareholder of its service center in Vilnius. The center's IT department is a very important and significant contributor to overall business. We are growing our Big Data team that will take on new challenges within TELCO and are inviting you to join us as:

Big Data Support Analyst

As a Big Data Support Analyst you will be responsible for:
• Performing ETL Batch and load Monitoring.
• Analyzing the incidents and problems reported by business and development team and fixing them (L2 and L3 tickets).
• Performing the root cause analysis for reoccurring issues and providing fixes.
• Participating in change control board meetings and performing source Code deployment to production and source code management activities.
• Ensuring that service requests coming from business like data extracts or any queries related to data are fulfilled.
• Tuning and performance management of critical loads.

Technical skills you should possess:
• Working experience using HDFS, Cloudera’s Distribution including Apache Hadoop (CDH).
• Experience with Hadoop and related technologies (examples- Pig, Hive, Impala, Scoop, Sparks, Fume, Oozie, FLume etc.).
• Basic Operating System and Hardware knowledge.
• Knowledge of scripting languages (examples – shell scripting).
• Understanding of the software development lifecycle – Agile (Scrum, Kanban).
• Working experience using with deployment tools like Bamboo, Jenkinson etc.

Personal traits which are important:
• Self-driven and result oriented, confident and decisive, enthusiastic and flexible.
• Strong problem solving/analytical skills.
• Sharp technical troubleshooting skills.
• Strong customer support and client relation skills, customer focused.
• Ability to facilitate issues with Development and Support.
• Focus on relationships (internal and external), influencing/negotiating.
• Strong willingness to learn new things and share them with others.
• Out-going and open-minded in a team.
• Ability to manage own deliverables and be honest about status, structured and organized.

We expect that you:
• Demonstrate ability to coordinate the resolution of escalated issues.
• Able to manage escalated technical situations & develop action plans.
• Effective communicate in English (verbal and written).
• Ready to work in shifts.
• Know Swedish language (is an advantage).

We are passionate about:
• Challenging projects & newest technologies.
• People-oriented and knowledge sharing culture.
• Quality of what we develop.
• Challenges & comfort at work.