Receives and exchanges cash and coins, chips and checks, credit and/or other
for guests enjoying the Casino, by performing the following duties and
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal
International’s Gold Anchor Standards, SQM standards, USPH guidelines,
and safety policies.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence, each employee conducts oneself in a professional and courteous manner
at all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and crew areas.
2. Greets customers and provides Casino information regarding cashiering services
available to the guests.
3. Exchanges chips, cash, coins, checks, credit and/or other monetary notes.
Accurately counts chips, cash, coins in a quick and efficient manner. Receives
coins or casino chips from guests requesting paper and/or coin currency equivalency.
4. Operates electronic coin counter or counts chips to determine correct exchange
values. Provides guests with paper currency and/or coin equivalency.
5. Obtains approval for credit card transactions; charges individual accounts for chips
issued; maintains Credit Card Log.
6. Answers inquiries pertaining to Casino services and general information. Responds
to guest complaints in a considerate, professional and positive manner by showing
concern and listening actively. Takes ownership of guest concerns, by following-up
and ensuring complaints are resolved to the guest’s satisfaction.
7. Follows established procedures to maintain, balance and reconcile, assigned cage
assets (cash drawer). Prepares daily summaries by counting, reading and recording
totals of cash, coins, traveler's and other checks, credit cards and ship credit.
Prepares manual and computerized reports of daily transactions including transaction
summaries to balance and prepare reports for each voyage.
8. Prepares written authorization forms and provides coins to Slot Technician to fill
machines, slot payouts and change machines.
9. Participates in casino count by totaling and verifying monetary values. Provides
necessary supplies for count activities.
10. Follows cage security procedures at all times.
11. Maintains an awareness of the guests to avoid possible security issues. Notifies
management and/or security of suspicious behavior.
12. Attends meetings, training activities, courses and all other work-related activities
13. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.
You can apply for this job if you are:
• At least 21 years of age
• speak good English
• are hospitable and friendly person
• having relevant experience
• Two years cash handling experience in a customer contact position within the
hotel, banking, casino or related industry.
• Proven customer service skills to interact appropriately with guests in a
considerate, professional and positive manner by showing concern and
• Ability to communicate tactfully with guests, department heads and shipboard
employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine
and related equipment.
• Ability to perform basic math functions with regard to counting chips,
cash,coins, and preparing reconciliation reports.
• Working knowledge of computers, internet access, and the ability tonavigate
within a variety software packages such as Excel, and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US
Dollars quickly and accurately".
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written
and verbal forms and to effectively present information and respond to
questions from guests, supervisors and
• Ability to speak additional languages such as Spanish, French or German
• While performing the duties of this job, the shipboard employee is regularly
required to stand; walk; use hands to touch, handle, or feel; reach with hands
and arms; talk or hear; and taste or smell. The employee must occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision,
color vision, peripheral vision, depth perception, and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency
lifesaving procedures and drills. Full use and range of arms and legs as well as
verbal and hearing abilities are required to receive and give instructions in the
an emergency including the lowering of lifeboats.
Ability to lift and/or move up to 50 pounds.
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
• Work experience in International Company
• Food, accommodation, and medical insurance expenses are covered by the company
• Permanent job with 6 months contracts followed by 2 months vacation
• Tax-free salary is paid every two weeks