Cluster Reservations Coordinator

• Support and assist in the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Receiving and processing guest reservations through a reservation system.
• Reviewing and updating reservation data in the hotel’s computer system.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the reservations department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within reservations department, which aligns with the culture of growth, development and performance expected by the company. 
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
• All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. 

• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively at all levels within and cross departments
• An open and positive personality
• Ability to handle challenging priorities and assignments.

You would hold an advantage if you:

• Have experience in hotel front office and reservations

Language skills:  Lithuanian, written and spoken English, basic Russian

• Career opportunity in the international hotel chain and continuous improvement in accordance with the standards of the Radisson network;
• Discounts for staff in all Radisson Hotels Group hotels;
• Free meals during worktime;
• Work in the office at the heart of the Old Town;
• Periodically reviewed salary in line with the development in a position and higher starting salary with the experience and skills.