2022-07-29 11:26:48

Customer Service Quality Advisor

CVMarket.lt klientas
1240 - 1780 €/m Gross

Job Description

Get Ready To


  • Monitor and evaluate the quality of the customer service interactions;
  • Deliver workshops to customer service teams on successes and areas of improvement;
  • Work closely with team managers and other stakeholders on various quality related projects;
  • Update the internal knowledge base;
  • Prepare and execute feedback sessions;
  • Be a part of a fast-growing company and deal with the challenges that it brings;


We Expect You To


  • Have fluent English, both written and spoken (another language is a plus!);
  • Have previous experience in customer service (quality specialist or similar role is a plus!);
  • Be able to express constructive written and verbal feedback;
  • Have perfect time management skills and ability to handle multiple projects at once;
  • Be self-reliant, excellent problem-solver, results-oriented, attentive to detail; 
  • Be a team player and possess great communication skills, both verbal and written; 
  • Have knowledge / interest in the health & wellness industry (it’s a plus!); 
  • Never kill the vibe.

Company offers

Talking about perks:


  • Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
  • Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
  • Work from anywhere. If you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Zoom party?
  • Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
  • Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
  • No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
  • Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
  • Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?