Customer Service Quality Advisor

Get Ready To

• Monitor and evaluate the quality of the customer service interactions;
• Deliver workshops to customer service teams on successes and areas of improvement;
• Work closely with team managers and other stakeholders on various quality related projects;
• Update the internal knowledge base;
• Prepare and execute feedback sessions;
• Be a part of a fast-growing company and deal with the challenges that it brings;

We Expect You To

• Have fluent English, both written and spoken (another language is a plus!);
• Have previous experience in customer service (quality specialist or similar role is a plus!);
• Be able to express constructive written and verbal feedback;
• Have perfect time management skills and ability to handle multiple projects at once;
• Be self-reliant, excellent problem-solver, results-oriented, attentive to detail; 
• Be a team player and possess great communication skills, both verbal and written; 
• Have knowledge / interest in the health & wellness industry (it’s a plus!); 
• Never kill the vibe.

Talking about perks:

• Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
• Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
• Work from anywhere. If you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Zoom party?
• Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
• Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
• No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
• Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
• Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?