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Joboffer number #333938

Customer Service Representative (Russian)

CV Market client
Vilnius
Nuoroda nukopijuota
Job ad expired!

Job Description

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. 24/7. All year round.

Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can provide excellent customer service, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller.

The Customer Service teams work hard to ensure everyone has a memorable trip. That means committing to a rotating shift pattern of 8 hours per day, scheduled between 6am and 11.30pm, depending on your shift pattern, totalling a 40 hour week. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Vilnius.

B.responsible for…

Liaison between guests and accommodations: modification of reservations, travel assistance, handling special requests and complaints
Always assuring a high level of customer service
Confident communication over the phone and via email
Positive team participation in various projects within the department


Requirements

B.skilled. Our Customer Service teams…

Have excellent communication and problem-solving skills
Take responsibility and ownership
Are passionate about helping guests
Fluent in both written and spoken Russian and English
Available full-time (40 hours per week) and flexible in work schedule
Have a valid work permit for Lithuania (EU)


Company offers

B.offered…

Full time paid training provided; no previous experience necessary!
Invites to regular social events
Discount on Booking.com for yourself, friends and family
International working environment
Health insurance package
Work schedule provided 4-6 weeks in advance
Premium pay for hours worked during evenings and weekends
Convenient and brand new office location in Vilnius
20 holidays per year (on a full-time basis)
Onsite meals and free hot drinks and snacks every day
Quarterly Bonus Plan


Darbo skelbimo numeris
#333938
Jūs kandidatuojate į:
Customer Service Representative (Russian)
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