Customer Service representative

SatchelPay is the leading payment provider in Europe. We offer a one-step solution for almost any existing transactional need, offering «private banking» client approach, as well as competitive and transparent pricing. We are looking for a professional in Customer Support and private banking.

- Advanced/ Fluent English, both written and oral skills for emails/phone calls; knowledge Lithuanian language is a must.

- Communication skills (Good listening and responding skills);

- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;

- Ability to react to the stressful situation;

- Working knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge;

- Working knowledge of ticketing systems, Zendesk, Freshdesk, etc.

- Multi-tasking skills (actively listening to customer questions, answering questions, registering issue and finding the solution at the same time).

- Stable employment on the basis of a full-time job contract;

- Competitive salary;

- The friendly and supportive atmosphere among colleagues;

- Participation in forums and conferences for knowledge improvement;

- Prestigious office in Vilnius city center.