Customer Service Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. 

We are looking for a new team member to join our Customer Service team to focus on managing CMA CGM transportation chains. The role is maternity leave substitute for 1 year and 3 months. 

As part of the customer service team, you play a key role in creating high-quality customer service and work in a variety of export and import customer service-related tasks. At work, you develop into an iron service professional in an international operating environment. You can coordinate customer transportation orders and demanding documents, learn how to handle dangerous goods and other special cargo shipments, investigate, and resolve transportation issues, implement and develop customer relationships, support customers in their various inquiries as a customer service representative, and learn country and port-specific rules and regulations. Tasks require daily contact with CMA CGM’s global network and our customers. 

• We hope you already have experience in customer service in an international environment. 
• 2-3 years’ working experience in shipping or logistics is an advantage. 
• You are a team player, and you have a sense of responsibility, pressure tolerance, problem-solving ability, and a positive approach to work. 
• You work effectively even in busy situations. Jobs require precision, efficiency, and good customer service skills. You communicate fluently with customers, stakeholders and colleagues in good Lithuanian and English. 
• You will have the basic skills of MS Office and will be able to adopt new information systems. You are supported by a professional team and a line manager. 

We offer you the opportunity to develop and grow among us as a transport professional. You work in the fence as part of an international transport chain together with various stakeholders.