Job Description

• Acting as primary contact point towards customers and internally within the Order-to-Cash processes and related matters while co-operating with
  

relevant organizations including Sales, Supply Chain, Business Area Commercial teams, Quality and Finance

• Ensure execution of customer service in order-to-cash process including maintenance of customer data (including contracts and products), order
  

entry, order confirmation, monitoring of delivery and invoices, follow-up of customer over-dues and complaints.

• Act as customer contact point as required promoting good relationship with the customers, ensuring daily inquiries are responded to in timely
  

manner and order requests and ensuring customer promises are kept

• Communicate with plants and Supply chain to ensure smooth process and reliability of service to customers
  
• This is not a call center position but rather a full-cycle customer service role involving lots of communication with different parties (internal/external
  

customers, partners) ensuring smooth execution of Order-to-cash processes.

Requirements

• High School Diploma; Bachelor’s degree preferred;
  
• Minimum of two years of experience in customer service or sales support, preferably in a manufacturing environment;
  
• Fluency in English and ability to speak Russian;
  
• Proficient PC and strong working knowledge of Microsoft Office applications;
  
• Mathematical competency for calculating pricing and converting units of measure;
  
• Customer Service Oriented – Performance focused – proactive self-starter biased to do things before being asked; attention to detail and excellent
  

organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities.

• Team oriented – actively promote a cooperative / positive team spirit and respect the diverse contributions of teams, partners and networks; create
  

and build value for the company and its stakeholders

Company offers

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If you’re interested, please send your CV in English with subject “CUSTOMER SERVICE SPECIALIST (RUSSIAN + ENGLISH)”. We advise you not to wait
until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as
we have a couple of vacancies.
Confidentiality guaranteed, only selected applicants will be informed.
For more open positions please visit www.afr.lt (Alliance for Recruitment)

Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.