Job Description
• As a member of our team, you will be responsible for all aspects of customer order management to customers
• Promptly resolving all customers complaints to the customer satisfaction
• Proactively searching for business process improvement opportunities
• Cooperating and maintaining good relationships with our partners
• Responsible for customer data entry and maintain customer data base (e.g. customer knowledge base, pricing records and customer master file)
• Creating customer documents and notification (order confirmation, invoices and statements etc.)
• Supporting sales representatives in the countries and cooperating with other departments
• Documentation of all customer related activities
Requirements
• College or university degree
• Very good knowledge of English and Russian
• 1-3 years experience in customer service (webshop or telesales experience is an advantage)
• Estonian or Latvian language is an advantage
• Proactive, initiative and self-supporting personality
• Strong PC skills, SAP knowledge is an advantage
• Good level of analytical skills
• Strong communication and cooperation skills, ability to work in team
Company offers
Company offers competitive salary and benefits, a professional, international team and an outstanding growth environment. Are you interested in this challenge?
