Customer Success Manager (French)

If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us. At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security, Atlas VPN, and Surfshark. The job where you will get the greatest support as you grow so apply and take it all. 

What will you do?

• Communicate and provide outstanding customer service via chat and email for Nord Security, Surfshark, or AtlasVPN products for various operating systems. No phone calls over here!
• Ensure excellent customer experience by handling and resolving customers’ queries;
• Troubleshoot software-related issues and provide feedback about software issues to our developers;
• Collaborate with techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates;
• Assist with billing-related inquiries.

What We Expect From You?

• Fluency in French and English;
• Familiarity with maintaining Windows/MacOS;
• To be comfortable with providing technical support and handling multiple tasks simultaneously;
• Ability to work day/evening and weekend shifts (departament working hours by rolling schedule from 6:30 am till 10:00 pm);
• Eagerness to never stop learning and adapt fast;
• Customer-first mindset while making decisions even in stressful situations;
• Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
• Driven, proactive, and motivated attitude;
• Ability to work on-site in Vilnius.

What Will You Take From Us?

• Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way;
• Top-notch technologies and tools to work on world-renowned products;
• Great conditions for work at our new office in Cyber City;
• Combine studies with a flexible work schedule (day and weekend shifts);
• Possibility to occasionally work from home or anywhere in the world;
• Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
• An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
• Gross salary of 1370-1650 EUR/month (additional bonuses and salary reviews twice a year make this number shift quite fast, to say the least);
• Health insurance (or well-being provider) and a range of other perks that come with working at CyberCare - take it all, we don’t mind!