Customer support representative (Norwegian tourism services)

We are looking for full-time 2 booking office representatives based in Klaipeda, Lithuania. We expect that you are patient, knowledgeable, and friendly towards current and potential customers, as well as your team.

• answer international customer questions regarding our tourism products and services (provided in Norway);
• identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns;
• maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences);
• update statistical reports on customer support.

   

   

  The work is 40 hours per week with 1-2 weekends included (work over the weekend time is paid extra).

Job requirements:

• ability to multi-task in a fast-paced environment;
• excellent verbal and written communication in English language;
• European Union citizen, currently residing in Klaipeda city since it's an urgent position;
• excellent prioritization and analytical skills;
• take responsibility for the image of the company;
• ability to maintain a friendly and professional demeanor when interacting with customers;
• a proven track record of transforming problems into solutions.

What we expect: we are looking for a team member with positive mindset, high level of energy and friendly. Work experience in the travelling agency, customer support services or tourism sector in Norway - that is not mandatory, but would be your advantage. Our office is located in the very center of Klaipeda - at Herkaus galerija, 4th floor. 

Salary: from 1300 euros(brutto).