DANISH SPEAKING SERVICE DESK ANALYST - LEVEL 2

For servicing our various major Scandinavian clients from Vilnius, we are looking for language and IT professionals to offer top level customer support.
 You will be part of a small team within the larger Service Desk team, and will be solving client issues escalated from Level 1 or directly from customer. You will be dealing with both incidents and service requests and get the full view of the client's infrastructure from an operational standpoint. For the right person there will also be the possibility for other related tasks, regarding infrastructure, development and the likes. Besides getting the chance to hone your skills in general troubleshooting, and the specific systems of the client, the company will also support you financially when you will want to certify yourself in relevant technologies.

Education: Intermediate or better proficiency in Danish & English Preferred Experience in:

• Customer Service
• General IT
• Call handling
• Windows XP and 7
• Microsoft Office and Exchange
• Active Directory
• Citrix Environments

Personal characteristics and skills:

• Flexible and innovative
• Professional, courtieous and serviceminded
• Goal oriented
• Good communicator
• Responsible
• Good time management
• Being able to see other‘s perspective while keeping the big picture
• Timeliness

We are looking for motivated people with fantastic attitudes to work in our International Service Desk. We pride ourselves in our professional yet fun
environment and we have a flexible structure in the way we do business.

You will be responsible to provide technical IT services to 1000's of end users and customers in all areas of IT including working with Active Directory,
Exchange, remote desktop and Citrix Environments. We offer continuous education in all relevant areas of our business as well as a dynamic working
environment.

Please send your CV via email:

Thomas.Fredrik.Bergmann[at]Atea.dk

Thomas Fredrik Bergmann
+370 65652064