Duty Manager /Budintysis vadovas

You will be the face of the hotel and soul of the operation, seamlessly overseeing the guest experience from pre-arrival to post-departure. You will be empowered to manage the front of house operations in the absence of senior leadership.

About you:

• Confident and empathetic approach to solve any problems that may arise on a day-to-day basis;
• Adopt a guest-centric approach and ensure that service standards are followed and respected;
• Inspire and lead the team to meet departmental KPI’s as well as manage individual development plans;
• Train the team on standards, policies, procedures, product and local area knowledge
• Lead from the front and display PACAI values at all times. We are looking for genuine and authentic team players;
• Conduct regular inspections of the hotel, rooms, and all areas of the guest journey to make sure the premises is fit for kings and queens;
• Curating unique and memorable experiences for guests;
• Attend to any guest feedback in the appropriate way, by ownership and empowerment;
• Continuously innovate all areas of the guest experience and guest product;

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

Requirements

• Previous hospitality experience preferred (over 3 years);
• Communication skills in Lithuanian and English;
• Ability to work in a multi-tasking, fast paced environment;
• Demonstrate strong customer service skills;
• Ability to work all shifts, including weekends, nights and holidays;
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.

Company offers

This role gives you the opportunity to learn and develop, with the potential to progress within the company.

• Special price for hotel, restaurant and spa services.
• Meals during shift.