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Joboffer number #300037


CV Market client
United Kingdom
Job ad expired!

Job Description

The company is a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.

The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.

Pre-sales support: Requirement analysis, solution specification and design; Writing scope and quote documents; Assist with technical tender responses
Implementation: Pre-staging of router and switch installations according to documentation; Installation and support of varied desktop and server estate; Installation of network equipment at varied customer locations UK wide; Project based site survey and documentation; Project based end to end solution and design.
Post-Sales support: Assist with customer add, move and change requirements; On-site support of customer faults; Site visits to assess and swap non-functional equipment


Knowledge of the following would be advantageous: Cisco, Draytek, Zyxel, Netgear routers; Cisco, 3Com and HP switches; 1st/ 2nd line PC hardware and Microsoft desktop and server support
Desired Certifications: Cisco CCNA and or CCNA security; Microsoft MCP/MCSA; CompTIA A+, Network +
Extremely well organised with good communication skills and excellent spoken/ written English.
Experience providing network and PC/ Server field engineering services to high profile customers
A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
Applies knowledge and skills through handling problems beyond own area of expertise.
Full Driving Licence

Company offers

Salary: 24000 – 26000 pounds/ per year (dependent on experience)

The role offers:
Car, Phone, Laptop
Benefits package
Certified training

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