Infrastructure Engineer, 2019-11-11

Job Description

Ensures completeness of technical requirements and functional architecture analysis for the support of system business solutions.
Identifies requirements gaps or issues.
Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
Works with impacted areas to ensure proper communication/review of requirements and support.
Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
Installs, configures, and tests infrastructure modifications.
Assists in the business process redesign and documentation as needed for current and new technology.
Makes recommendations to improve security and participates in investigations as needed.
Adheres to security requirements.
Escalates problems as needed.
Perform routine maintenance tasks
Assists in establishing requirements, methods and procedures for routine maintenance.
Ensures performance meets the present and future needs of the business.
Forecasts utilization patterns and identifies modifications or upgrades.
Designs reports to identify patterns and trends.
Ensures continuous monitoring procedures are set per the standard procedures and requirements.
Recommends changes/enhancements for improved systems availability, reliability and performance.
Recommends operational metrics.
Analyzes metrics to understand performance and identifies opportunities for continuous improvements.
Performs Level 1 incident assessment and resolution on infrastructure solutions.
Investigates alternative methods to expedite problem resolution.
Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems.
Reviews checklists and scripts and updates as needed.
Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
Assists in developing SLAs or OLAs.
Works with vendors to resolve problems and develop infrastructure solutions.
Evaluates vendor solutions to ensure compliance with requirements.
Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling.
Ensures all documentation is delivered according to specified guidelines.
Proofreads documents for accuracy.
Provides coaching to team members.

Requirements

Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience.
Minimum 1-2 years of experience in one or more technology towers Windows, Linux, VMware, and Storage.
Relevant certification would be an advantage.
Demonstrates knowledge of a broad range of hardware and software products.
Experience with general IT concepts beyond their primary discipline
Good analytical and problem solving skills
Good interpersonal skills; effective team player
Good analytical skills with attention to detail
Good presentation skills
Ability to prioritize work load
Understanding of ITSM