https://www.cvmarket.lt/975814
IT Technical Specialist (Swedish language)
Darbo skelbimo numeris #975814

IT Technical Specialist (Swedish language)


Darbo aprašymas

    Right now, we are looking for an IT Technical Specialist (Swedish language) for IT Application Support in the Swedish business application support area.

    I am Andrius Jurkšaitis and I am leading the Enterprise Back Office unit. We are responsible for multiple IT Services including Application Support Sweden, where we provide IT support for Swedish business applications. We are a great bunch of people, and I am super proud of every member.

    This position is in Telia Global Services Lithuania. Telia Global Services Lithuania is the competency hub for Telia Company, delivering products and services in IT, network, analytics, procurement, HR and finance operations.

    Is this your next opportunity?

    Application Support Sweden team is responsible for assisting Swedish business channels with IT support related issues. Frequently used business applications such as Vårt Telia, RODOD (Siebel, BRM, OSM etc.), Alpha, Caesar, CASH etc.

    IT Technical Specialist in Application Support will learn and have a broad understanding as well knowledge about Swedish business applications as well as gain experience of what products and services are offer to Telia end-customers.

    Your main responsibilities as an IT Technical Specialist will be:

  • Taking calls and web tickets from consumer services, stores and other internal Telia teams such as Order Management, Fallout-team

  • Troubleshooting incidents and communicating with maintenance teams, including external vendors such as Tieto and Capgemini

  • Working independently and ensuring the agreed service quality

  • Assisting team members with knowledge, experience and ways of working

  • Participating in escalation meetings if needed

  • Participate in weekly/bi-weekly/monthly forums with stakeholders and technical/development teams.

  • Who are you?

    Perfect candidate for this position should have a passion for supporting and assisting others in a positive, engaging and educational way. Able to “translate” complex technical terms to a more understanding day to day language.

    Your Personality:

  • Customer focused

  • Quick to act and have ability to remain calm in stressful situations

  • Positive attitude, high motivation

  • Quality and result oriented

  • Learn quickly and use current knowledge in flexible ways

  • Team player


  •  

    Your experience:

  • You are fluent in Swedish (verbal and written)

  • Fluent in English (verbal and written)

  • Basic computer skills and experience

  • Experience in Call Centre, Customer Support, IT Support or similar customer support areas

  • Knowledge and/or experience of ITIL framework is an advantage

  • What will you find at our home?

    We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

    Working in this position you will receive a base salary 1500 - 2200 Eur (gross) plus annual bonuses depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

  • Health insurance and pension plan;

  • Various Telia and partners discounts and offers;

  • Additional vacation days;

  • Flexibility that enables work-life balance

  • 1 month/year official workcations in EU countries

  • Chance to grow both personally and professionally with our internal programs;

  • Open, relaxed and fun working environment

  • +19 000 awesome colleagues across Nordic & Baltics


  • Interested?

    If you fancy joining my team, apply for the job! Do you need to know more, call me on +370 612 34 596 or send me an email at andrius.jurksaitis@teliacompany.com. Selection is ongoing, so do not hesitate to get in touch.


Darbo skelbimo numeris
#975814
IT Technical Specialist (Swedish language)
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IT Technical Specialist (Swedish language)
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