Automation Support Team Leader

Automation became a strong and significant part of the business strategies that are formed by Leaders in the market. We in the Enterprise Automation Center of Excellence (CoE) are the go-to experts who help the business to challenge, shape and improve ways of working on a daily basis. Our vision is not just to automate transactional tasks using macros and RPA. We strive to enable the business to benefit from AI, machine learning and algorithmic business solutions. Each one of us plans our learning curve and educational roadmap with respect to the areas where we want to improve ourselves. We dream big, do you?

What you will do

Automation Support Team Leader is part of the global Enterprise Automation CoE team within Corporate IT. Reporting into a Global Automation DevOps Lead you will manage a team of in-house and 3rd party Automation Support Analysts, who work together to support delivery of automation projects and production automated solutions within JCI. You will work closely with the core Enterprise Automation CoE members to drive improvements to the Automation Operations within JCI.

This position will suit technical people managers such as IT Managers, Solutions Architects and Senior ITSM Engineers.

How you will do it

* Manages Level1, Level2 and Level3 resources within Automation Operations team
* Being accountable for maintaining 24x5 Level1 operational support, 16x5 Level2 operational support and 8x5 Level3 operational support, ensuring its highest quality
* Being accountable for successful migration of automated solutions into UAT and PRODUCTION environments
* Drives innovations and automation within all levels of Automation Operations activities and standard operating procedures
* Reports daily operational results to the Enterprise Automation CoE management
* Triages incoming escalations from Business Users and/or Automation Owners
* Works closely with other Enterprise IT teams to ensure correct addressing, action, and resolving of issues and blockers escalated by all levels of Automation Support and Automation Delivery teams
* Partners with core Enterprise Automation CoE members to drive optimization and cost effectiveness to automation server infrastructure and network connectivity
* Assumes responsibility for open requests and ensures meeting SLAs for completion
* Evaluates and recommends new opportunities for enhancing software, hardware and IT processes within automation infrastructure landsc

What we look for

Required
* Minimum of 2 years of proven IT management, people leadership and team building experience
* Minimum of 2 years of experience with any RPA platform and/or Emerging Technologies such as AI, OCR, Machine Learning or Chatbots
* Understanding of the IT landscape, systems and integration architecture in large organizations
* Strong analytical and problem-solving skills
* Excellent verbal and written communications, and presentation skills
* English language to a business proficiency level
* Proven ability to collaborate across multiple functions, departments and levels
* Ability to deliver quality output under tight deadlines

Preferred

* University degree or high school diploma in the area of computer science/ networking systems or similar is an advantage
* An earlier career in IT such as working as a Developer, Engineer or Analyst
* Experience in IT Service Management, IT Change Management or IT Project Management
* RPA, ITIL or any ITSM related certification(s)
* Knowledge of strategic technology suppliers

Training

In this role you will be encouraged to improve and develop your knowledge through on-going training and achieving certifications in areas such as Blue Prism, UiPath, ITSM/ServiceNow etc. Successful candidates will also enjoy the benefit of developing their skills in AI as our Automation journey evolves in the future.

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping centre. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join Johnson Controls you will be eligible to receive a housing allowance to help you get your new life set up!

Salary starting from 3000EUR/month gross based on relevant experience.

This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position.

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