Job Description

• Overall responsibility for retention and development of contract through needed strategic and tactical actions, ensuring a sustainable, successful and long-term relationship between ISS and customer;


• Be point of contact for the Customer for all strategic and tactical needs, maintain effective relationships with Client;


• Manage client interactions and maintain stakeholder relationship across contract;


• Drive operational execution according to SLA and operational development of IFS solutions across the account;


• Lead, monitor and follow up the onsite services leads;


• Secure excellence in service delivery and focus on continuous improvements;


• Monitor and follow up the management of resources (people, materials) to ensure budgetary control and profitability (P&L responsible);


• Identify and address development contract opportunities through above base sales;


• Manage, follow up and address development needs of the team;


• Maintain a healthy, safe and secure working environment in line with current legislation and company HSE policies and procedures;


• Provide monthly qualitative analyses on financial indicators at contract level through adequate reports.

Requirements

• Economical, Engineering or Management studies;


• Previous 3-5 years’ work experience in managing teams;


• Strong customer and client focus – must have experience in customer facing Facilities Management environment;


• Experience of working with P&L: interpreting and applying understanding of key financial indicators to make better business decisions;


• Open to listening, understanding and implementing new ideas, concepts and practices;


• Excellent communication skills, both in Lithuanian and in English;


• Strong knowledge of Microsoft Office Tools (Excel, Access, PowerPoint)


• Driving license.

Company offers

• Opportunity to join our team and support our vision to become the greatest service organisation in the world;


• Unique experience with international clients;


• A team and support of professionals;


• Internal and external trainings;


• Extra curriculum activities in the company.