Job Description

Hi there! We’re CyberCare — a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

Join the CyberCare AI Labs team! We develop unique AI-powered solutions, including chatbots, ticket bots, and multilingual support systems from the ground up. Your contribution could make a big impact, shaping how we solve real-world problems for millions of users worldwide.

You will:

Design and implement scalable backend systems.
Develop and maintain APIs and microservices that facilitate communication between AI agents and other system components.
Lead technical discussions, estimate and plan key milestone deliverables with peers and stakeholders.
Drive continuous testing, research, and evaluation of user feedback and metrics to improve our products.
Play an active part in shaping the product, based on what's technically possible.

Requirements

3-5+ years of experience building backend systems using languages such as Python, Go or .NET.
Experience with modern backend frameworks such as FastAPI, Gin or ASP.NET).
Strong understanding of microservices architecture and system design principles.
Solid knowledge of CI/CD, design patterns, and clean code practices.
Proven track record of building highly scalable, secure, and reliable systems from the ground up.
Expertise with SQL and databases, Docker, Kubernetes, messaging queues, key-value stores, logging, and monitoring solutions.

Nice to have

Experience with chatbots, NLP, and ML is a strong plus.

Company offers

Lots of freedom and ownership while developing amazing AI solutions for better customer experience.
Office in a great location + option to work from home twice a week.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks.
Daily snacks to keep you fueled, plus fresh pastries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.