Continuous Improvement Manager

To drive, implement and ensure the process continuous improvement by applying Lean and other necessary methodology; as well as creating Lean thinking and culture, training and coaching employees.

• Play a key role in the development of continuous improvement in all accounting processes and tasks.
• Take part in Transformation or other projects, where continuous improvements knowledge is required.
• To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
• To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
• To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
• To identify trends and process variations as part of establishing a continuous improvement monitoring system
• To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
• To set up a program, deliver coaching and run projects pan jurisdiction
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

• Min 2-4 years’ experience in optimization of processes, robotics, automatization in finance organizations, preferably in Shared Service Centers.
• Strong accounting knowledge.
• Accounting systems knowledge, SAP skills preferred.
• Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
• Ability to set-up, facilitate and lead service improvement/ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
• Experience of designing or implementing a framework of continuous improvement in a multijurisdictional organization
• Experience of hands-on implementation of continuous improvement programs and Lean solutions
• Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
• Bachelor or Master’s degree in Business, Finance or Administration