Customer Support Analyst

What you’ll be doing:

• Be the first line of support for B2B clients - from quick questions to more complex cases.
• Help customers navigate payments, deposits, and account-related topics with clarity and confidence.
• Turn complex product features into simple, practical guidance that clients can actually use.
• Dive into payment and deposit issues - investigate, connect the dots, and work closely with internal teams and partners to resolve them.
• Take ownership of escalations - keep things moving, communicate clearly, and make sure nothing falls through the cracks.
• Contribute to improving how things work - from optimizing processes to building smarter ways of handling support globally.

What we expect from you:

• Good English (B2+) and experience in customer support (ideally B2B).
• Familiarity with ticketing systems and fintech/payments/fraud is a plus.
• Strong communication, collaboration, and problem-solving skills.
• Adaptability, quick learning, and ability to work in a fast-paced environment.
• Sense of ownership, accountability, and good time management.
• Resilience, drive, and a proactive, solution-oriented mindset.

Company offers:

• Hybrid work model.
• Free lunches at the office to keep you energized throughout the day.
• Regular team events and off-site activities to celebrate achievements together.
• A dynamic work environment in a fast-growing fintech company where no two days are the same.
• A culture that values ideas, initiative, and continuous improvement.
• A supportive and collaborative team where you can learn, grow, and make an impact.