German speaking Customer Support Associate

Managing Inbound calls and messages from German speaking international clients and partners to resolve easy to complex issues via the phone or emails
Replying to emails and FB/LinkedIn/Twitter messages
Working with Intercom Chat and internal CRM systems
Navigating different online IT tools and browsers to provide accurate information and follow set processes
Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment
Most importantly, always ensuring a high level of customer service that will make anyone smile

Excellent customer service skills
Written and oral fluency in German
English skills not lower than B1
A positive, motivated mindset that will help you deal with some tricky customer problems
Intermediate IT Skills (web browsing, multi-window navigation, Excel, Microsoft Office)
Desire to work in a team-based, fast-pace, international environment where you will need to embrace different cultures, nationalities and languages

Dynamic and challenging environment in a very ambitious company with a huge support of the major global company
Small, efficient team – you’ll collaborate with just about every person in the company
Possibility to grow in the mother company, which has offices in Europe, Asia, the US, Latin America, CIS countries, and regions of Russia
Cozy office in good location of Vilnius with many in-office perks
900 EUR salary after taxes