IT Asset Management Analyst

Job Description

Seeking a skilled IT Asset Analyst to manage end-user hardware and mobile phone lifecycles and help develop a strategic asset management framework. This role operates with a high degree of independence within established procedures, escalating complex or high-risk decisions to the Team Lead.

Oversee the complete lifecycle of IT hardware assets, including procurement, assignment, reclamation, legal holds, and final disposal
Maintain accurate and up-to-date records of asset details, including status, location, and user assignments within the asset management system
Oversee the complete lifecycle of corporate mobile phones, including procurement, assignment, reclamation, legal holds, and final disposal
Oversee the mobile phone request process, ensuring timely fulfillment of requests and accurate tracking of devices throughout their lifecycle
Assist in collaboration with the Managed Mobility Services (MMS) provider to manage mobile asset-related processes, including procurement, configuration, and service issue resolution
Generate detailed reports on asset utilization, lifecycle progress, costs, and compliance metrics
Act as a key point of contact for stakeholders, providing guidance on asset-related questions and ensuring seamless cross-departmental workflows
Support the development and continuous improvement of IT asset management processes, controls, and reporting frameworks

Requirements

Experience in IT Asset Management or a related IT field is required to apply best practices for managing hardware assets
Strong analytical and problem-solving skills are essential for resolving issues and making data-driven decisions
Strong organizational and project management skills are necessary for prioritizing tasks and meeting deadlines
Effective communication and interpersonal skills are essential for collaboration and clear technical communication

Nice to have

Proficiency in IT asset management tools is preferred for efficient tracking, management, and reporting
Knowledge of licensing agreements, compliance regulations, and import/export policies is preferred to ensure regulatory adherence
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Bachelor’s degree in Information Technology or a related field is preferred