Microsoft 365 Engineer / SME

Job Description

In this role, you will act as a Microsoft 365 technical expert with a strong focus on tenant governance, licensing, and core platform ownership, including Exchange (hybrid) and collaboration services (Teams, SharePoint, OneDrive). You will be responsible for managing and maintaining Microsoft 365 licensing across the tenant, ensuring correct configuration, compliance, and alignment with business and technical requirements. In addition, you will support complex escalations, contribute to root cause analysis, and collaborate with global vendors and internal teams to ensure stable and high-quality Microsoft 365 service delivery.

Responsibilities

Act as Subject Matter Expert for Microsoft 365, with focus on Exchange (on-prem and online), Teams, SharePoint, and OneDrive
Take ownership of Microsoft 365 tenant governance and licensing management
Support vendors during 3rd-level escalations and participate in root cause analysis
Design, test (pilot), and validate Microsoft 365 solutions before production rollout
Document solutions and ensure structured handover to vendors for implementation and ongoing support
Act as a technical authority for Microsoft 365 services within a global environment
Advise internal IT teams and stakeholders on Microsoft 365 architecture, operations, and best practices
Contribute to continuous improvement of Microsoft 365 service stability and governance

Requirements

Strong expertise in Microsoft 365 tenant administration and governance
Solid experience with Exchange (on-prem and online)
Good understanding of Microsoft 365 services (Teams, SharePoint, OneDrive)
Experience with Microsoft 365 licensing management and optimization
Experience working with vendors and handling L3 escalations and root cause analysis
Strong troubleshooting and analytical skills in complex enterprise environments
Experience working in global, distributed IT organizations
Fluent English communication skills