Mid-Senior Account Manager

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

• Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
• Identify long term account objectives by creating great customer experience.
• Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
• Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
• Be the main product advocate and independently navigate specific technical topics in communication with our customers.
• Leverage and coordinate internal stakeholders to efficiently resolve client issues.
• Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
• Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

• At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
• Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
• Analytical skills and ability to identify account expansion opportunities.
• Relationships management and problem-solving skills.
• Negotiation & Objection handling skills.
• Excellence in written and verbal English communication skills.

Nice to have

• Experience with a CRM, PowerBI, MixMax systems.
• Experience with billing procedures.
• Experience with data analytics.

• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.