Online Reputation Team Lead

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you.

• Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects;
• Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed;
• Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging;
• Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks;
• Leverage online sentiment data to identify trends and turn them into actionable areas for improvement;
• Develop and scale standard procedures and communication templates to ensure efficient collaboration.

• Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages
• Proven experience in the field of PR, communication, or online reputation
• Systematic approach toward problem-solving in unstructured and undefined situations
• Analytical thinking and willingness to dig into macro- and micro-level details of a situation
• Strong understanding and use of social platforms such as Reddit, Facebook, X

Nice to have

• Have experience in people management, including leading and mentoring a team
• Know the cybersecurity landscape and trends

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks
• Tools of your choice: choose the technical equipment and tools you need to do your best work
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations
• Work-life balance: with our WFA policy, you can work from almost anywhere in the world
• More days off: additional vacation days depending on your tenure
• Premium Surfshark accounts: for you, your family, and friends