Onsite Engineer

As an Onsite Engineer, you’ll help Vinted employees do their best work by keeping their devices and office technology reliable. You’ll provide hands-on, second-level IT support and take care of equipment from preparation and handover through repair, reuse and retirement.

You’ll join IT Hardware, Offices, working closely with IT Support, IT Workplace engineers, Workplace and suppliers. You’ll own recurring routines and resolve non-standard issues with minimal guidance, while using AI and automation to make everyday support faster, clearer and more consistent.

This is a hands-on office role, combining troubleshooting and administration with equipment installation, handling and shipping. Occasional travel to other offices and support outside standard hours may be needed for events, planned changes or incidents.

• Resolve hardware, software and office technology issues that need hands-on support or further investigation, keeping employees informed and escalating complex cases with clear diagnostics.
• Prepare, enrol and configure employee devices, support onboarding and offboarding, and coordinate equipment handovers, replacements and returns.
• Maintain and troubleshoot meeting-room AV, printers, signage and workstation setups, and support office moves, installations and events.
• Keep asset records and physical stock accurate, investigate discrepancies, and handle repairs, secure wiping, reuse and disposal through established processes.
• Coordinate approved hardware orders, deliveries, warranty cases and repairs with suppliers and internal teams, following up on delays and other issues.
• Own small technical improvements from identifying and scoping the problem through implementation, testing and documentation, involving senior engineers when needed.
• Use approved AI tools in daily work to investigate technical issues, summarise ticket histories, check asset data and draft clear communication, verifying outputs before acting on them.
• Improve repetitive tasks with AI-assisted scripts, workflow rules or existing automation tools. Test changes, seek review where needed and check whether they reduce effort, errors or turnaround time.
• Create useful technical instructions and employee guidance, turn recurring fixes into reusable knowledge, and share effective AI prompts and workflows with colleagues.

• Have practical experience supporting employee devices and office technology, including hands-on hardware and software troubleshooting.
• Can investigate issues across macOS, Windows, applications, peripherals and connectivity, using logs and diagnostics to find causes and confirm that fixes work.
• Have hands-on experience enrolling, configuring and troubleshooting devices through at least one MDM platform, such as Jamf Pro or Microsoft Intune. Are familiar with meeting-room AV and basic network troubleshooting.
• Can manage tickets, priorities and recurring routines independently, keep accurate asset records and follow secure device-handling and employee-data practices.
• Use AI tools to support your work, provide relevant context and critically assess the results. You can explain how you check accuracy and recognise when an output is unreliable.
• Can write or adapt simple scripts or workflow rules, including with AI assistance, test their behaviour and recognise when technical review is needed.
• Communicate clearly in written and spoken English, explain technical issues to different audiences and work calmly with employees, suppliers and other teams.

Nice to have

• Experience with Jira Service Management, Jira Assets, hardware lifecycle processes or operational automation would be an advantage.
• Familiarity with Git/GitHub for versioning scripts and configuration changes, reviewing changes through pull requests, and using GitHub Actions for simple automation workflows would be an advantage.
• Basic knowledge of REST APIs, including authentication, requests and JSON responses, and how to use them to connect IT tools or automate routine tasks, would be an advantage.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: Gym & in-house meals at friendly prices