People Connect Associate

The People Connect Associate provides a seamless customer experience for Moody's employees across the EMEA region, serving as the primary point of contact for employees and managers.

• Leverage the knowledge base to provide consistent and attentive customer service to future and existing Moody's employees across all areas of basic inquiry
• Receive inbound inquiries via multiple channels, verify the needs of employees, and assist in resolution; escalate cases after reviewing against team guidelines where further assistance is required
• Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received where applicable
• Support prioritized employee cases raised within the time zone; act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
• Follow defined case management procedures during the processing of employee cases while maintaining confidentiality at all times
• Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
• Support operational work across the Moody's People team to drive efficient and consistent processes; establish strong working relationships across global and regional operations teams to support technology and HR processes

• Minimum of one to two years of experience in Human Resources, Customer Service, or a related field
• Strong oral, written, and interpersonal communication skills in English
• Excellent customer service skills with an employee-centric and inclusive approach
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences
• Ability to use existing procedures to solve both routine and non-standard problems
• Business-driven and team-oriented, with the ability to work collaboratively within a team environment
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies as needed
• Sound judgement and discretion with sensitive information, with the ability to escalate when appropriate
• Effective listening skills and a growth mindset to service a diverse employee population
• Commitment to continual process improvement
• Experience within SAP, SuccessFactor s, Workday a nd ServiceNow preferred
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
• Bachelor's degree or equivalent preferred

• Medical, Personal Accident, Life Insurance and Time Off