Product Manager

• Own the chat roadmap end-to-end — discovery, prioritization, delivery — with a dedicated engineering pod and shared design.
• Build an intent-level understanding of what users ask for — own the prompt-intent taxonomy and routing quality, and drive the eval loops that measure whether replies use the right business context.
• Reduce the prompting burden — ship affordances such as suggestions, templates, follow-ups, and education that make weak prompts succeed.
• Define and move Chat's core metrics — first-session success, reply quality feedback, routing accuracy, and retention of chat-first users.
• Work with the applied-AI engineers on model choices, context selection, and cost/quality trade-offs in a credit-based pricing model.

• 4+ years of product management in B2C — you have shipped and grown a consumer product at meaningful scale, ideally one with a conversational or AI surface. This is the core requirement; pure B2B/enterprise backgrounds are usually not a fit here.
• Consumer product instincts — you think in activation moments, habit loops, and retention cohorts, and you have moved a self-serve funnel without a sales team to lean on.
• Demonstrated evidence-driven practice — you run funnels and cohorts yourself, and you can design an offline eval as comfortably as an A/B test.
• Enough technical depth to discuss retrieval, context windows, and routing logic with engineers without translating.
• A track record of shipping iteratively in a fast, small-team environment.
• Clear written communication — short docs that decide things.
Nice to have:
• Hands-on experience with LLM products — prompting, evals, RAG, agent tooling.
• Experience with usage-based/credit pricing dynamics.
• SMB customer empathy — you have built for solo founders and small teams, the audience where B2C behavior meets business jobs-to-be-done.

• Remote work model with a flexible working approach.
• Private health insurance.
• Workout sessions with a personal trainer / sports benefits.
• Equity package allowing you to share in the company’s long-term success.
• Opportunity to take ownership of additional projects such as knowledge base management, payment process improvements, and support automation.
• International environment working with a global customer base and AI-driven product.