Regional Support Engineer

As the Regional Support Engineer, you will:

• Support end users based on escalated tickets, both remotely and on-site, using the company’s internal ticketing platform.
• Coordinate user onboarding and offboarding, including device setup and decommissioning.
• Offer guidance and training to users on IT tools and best practices.
• Identify opportunities to improve device management and support processes.
• Participate in regional and global rollout initiatives, contributing to IT infrastructure projects and ensuring smooth implementation within the country.

• University degree (preferably in IT).
• 1–3 years’ experience in an IT support role within a mid-sized company.
• Good command of English.
• Strong communication skills, independence, helpfulness, patience, and ability to explain IT concepts clearly.

• Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools.
• Clear and honest Performance evaluation. Annual bonus (STIP plan).
• Private medical/health insurance
• Involvement in global employee Talent management program and the possibility to apply for international job positions
• Flexible hours
• Hybrid work possibility: at least half of working days should be performed from the office.
• Parking/transportation compensation
• Anything needed for your fast development: relevant training courses (including foreign language training), books, team building activities and workshops
• Additional annual leave days (after 1 year)
• Workation – 1-2 months from any EU country per year.
• Compensation to set up home office
• Access to an Employee Assistance Program (EAP), includes free legal and financial advice as well as quick access to private counselling services.
• Other motivating perks: healthy snacks and fruits, tee/coffee, team lunches, team events, birthday prize and much more!