Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
Join BMI Group and contribute to the ongoing evolution of our competence center, shaping the future with a diverse team in Vilnius!
You would be stepping into a key role as a Workday Senior HR Technology Analyst within a dynamic and highly collaborative HR Technology team. In this position, you would be responsible for managing, configuring, and optimizing the Workday platform that supports strategic HR operations across all BMI countries.
You would become the go-to expert for several Workday modules, providing advanced system support, leading enhancement initiatives, and ensuring the overall accuracy and reliability of HR data. A significant part of your day-to-day work would involve overseeing and resolving Workday-related tickets in ServiceNow, so a proactive, solutions-driven mindset is essential.
In this role, you would work closely with the North American HR Technology Team, giving you the opportunity to collaborate in an international environment and play a meaningful part in ongoing system development and improvement.
Workday Configuration & Administration:
- Partner with the HR Technology Team on the configuration, enhancement, and maintenance of Workday modules, including HCM Core, Security, Performance Management, Goals, Recruitment, Absence, and Compensation.
- Analyze and recommend improvements to existing business processes and system configurations to enhance efficiency, automate processes, and improve the user experience.
- Administer Workday security configurations, including creating and managing security groups, user-based security, and domain security policies to ensure appropriate data access and confidentiality.
- Act as the technical lead for Workday projects, including semi-annual releases, new feature adoption, and system enhancements.
Tier 1, 2, & 3 Support & Ticket Management
- Manage all BMI Workday-related tickets raised in ServiceNow in a timely and efficient manner, adhering to established Service Level Agreements (SLAs).
- Triage, investigate, troubleshoot, and resolve complex user and system issues, maintaining clear and consistent communication with end-users throughout the process.
- Serve as the primary escalation point for the BMI HR function on all Workday system-related inquiries.
Reporting & Analytics
- Design, develop, and maintain a variety of complex custom reports, dashboards, and calculated fields to support business needs and provide actionable insights.
- Ensure data accuracy and integrity within the Workday system through regular audits and governance.
Collaboration & Documentation
- Partner with HR Business Partners, Global Process Owners, and other stakeholders to understand business requirements and translate them into effective Workday solutions.
- Develop and maintain comprehensive system documentation, user guides, and training materials.
