2025-01-23 11:16:08
2023-02-22 15:24:52

Technical Customer Support Manager

CVMarket.lt Client
From 1582 €/m Gross
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Job Description

  • Answer customers’ technical inquiries
  • Remotely monitor our customer’s events.
  • Provide technical support to our customers and interpreters during events.
  • Take part in developing existing and new custom technical solutions.
  • Provide trainings to our colleagues, customers and interpreters on how to use our software.
  • Help us to onboard new customers.

Requirements

  • Proven working experience in IT technical support field.
  • Orientation towards finding a solution for every possible situation.
  • Advanced knowledge of computer networks, Windows and Mac operating systems.
  • Experience in technical audio and video support would be an advantage.
  • Speaking, writing and reading in English on a technical proficiency level.
  • Ability to work shifts.
  • Ability to work weekends, when necessary (planned in advance)
  • IT Service Desk/Help Desk experience preferred.
  • Understanding that positive customer experience is the key to company’s success.

Company offers

  • Exciting fast-paced global environment (hey, company is shifting the global market!)
  • Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)
  • An awesome international team to work with and the chance to bring our exciting technologies to the market.