Customer Support(live-chat)

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

This isn't your typical support role. AI takes care of the simple stuff - you handle everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

**This Role Is a Great Opportunity If You**

Speak fluent English (C1 or native).

Available to work from our office in **Vilnius**.

Willing to work the**day shift (6:30/9:00-15:00/17:30), evening shift (13:30-22:00) or night shift (22:00-6:30).**

Can commit to **32 or 40 hours weekly**.

**What Makes You a Strong Match**

Solid know-how of Windows/macOS and Android/iOS.

Ability to handle high volumes of technical information.

Having a customer-first approach combined with critical thinking.

**What You’ll Do and Learn**

Start with **six working days of training** to learn about **VPNs**and its software’s features, capabilities, and limitations.

Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.

Provide live chat support for one of our **VPN** products. **No phone calls!**

Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.

Learn to prioritize, effectively managing **4-5 chats** while delivering clear, high-quality support.

Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

• Speak fluent English (C1 or native).
• Available to work from our office in Vilnius.
• Willing to work the day shift (6:30/9:00-15:00/17:30), evening shift (13:30-22:00) or night shift (22:00-6:30).
• Can commit to 32 or 40 hours weekly.
• Solid know-how of Windows/macOS and Android/iOS.
• Ability to handle high volumes of technical information.
• Having a customer-first approach combined with critical thinking.

• Smooth and a structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks to keep you active.
• Daily snacks to keep you fueled, plus fresh bakeries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.